Privacy Policy

FIFO Collective (“FIFO Collective”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your information when you use the FIFO Collective website, platform and membership services.

By accessing or using FIFO Collective, you agree to this Privacy Policy.

 1. Who We Are

FIFO Collective is a membership-based platform that connects FIFO workers with exclusive offers, experiences and promotions from partner businesses across Australia.

2. Information We Collect

We may collect personal information including:

2.1 Account Information

• full name 
• email address 
• phone number 
• date of birth 
• location/state 
• account login details 

2.2 Membership & Payment Information

• membership plan 
• subscription status 
• billing information 
• transaction history 

Payment processing may be handled by third-party providers such as Stripe or other secure payment platforms. FIFO Collective does not store full payment card details.

2.3 Usage Information

We may collect information about how you use the platform, including:

• offers viewed 
• redemption activity 
• device/browser information 
• IP address 
• login activity 
• pages visited 
• referral sources 

2.4 Marketing & Communication Data

• email preferences 
• responses to campaigns 
• survey responses 
• customer support communications 

3. How We Collect Information

We collect information when you:

• create an account 
• purchase a membership 
• use the platform 
• contact us 
• redeem offers 
• interact with emails or marketing 
• participate in promotions or surveys 

We may also collect limited information automatically through cookies, analytics tools and similar technologies.

4. How We Use Your Information

We may use your information to:

• provide and manage memberships 
• process payments and renewals 
• verify member access 
• deliver partner offers 
• communicate with you 
• send platform updates and promotional emails 
• improve the platform and user experience 
• monitor misuse or fraudulent activity 
• analyse usage trends 
• support partner reporting and performance insights 
• comply with legal obligations 

5. Marketing Communications

By creating an account or subscribing to FIFO Collective, you may receive:

• membership communications 
• offer updates 
• promotional emails 
• launch announcements 
• partner campaigns 

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.

Service-related communications may still be sent where necessary.

6. Sharing Information With Third Parties

We may share limited information with:

• payment providers 
• website hosting providers 
• analytics providers 
• email marketing platforms 
• technology partners 
• partner businesses where required for redemption or verification purposes 

We do not sell your personal information to third parties.

We may disclose information where required by law or to protect FIFO Collective’s legal rights.

7. Third-Party Platform Providers

FIFO Collective uses trusted third-party platforms and service providers to operate parts of the platform and membership experience.

These providers may process or store limited personal information on our behalf, including:

• account authentication providers; 
• membership management platforms; 
• payment processors; 
• website hosting providers; 
• analytics providers; and 
• email marketing platforms. 

This may include providers such as:

• Memberstack (membership management and authentication); 
• Stripe (payment processing); 
• MailerLite (email communications); and 
• Google Analytics or similar analytics tools. 

These providers operate under their own privacy policies and security standards.

FIFO Collective takes reasonable steps to work with reputable providers but is not responsible for the independent privacy or security practices of third-party services.

8. Partner Businesses

Partner businesses operate independently from FIFO Collective.

When you interact with or redeem offers from Partners, your dealings are directly with that business.

Partners may have their own privacy policies and terms.

FIFO Collective is not responsible for the privacy practices of third-party businesses.

9. Cookies & Analytics

FIFO Collective may use:

• cookies 
• analytics tools 
• tracking pixels 
• session storage 
• similar technologies 

to:

• improve functionality 
• understand user behaviour 
• personalise experiences 
• measure campaign performance 
• improve marketing effectiveness 

Some third-party services used by FIFO Collective, including membership and payment providers, may use cookies or similar technologies required for authentication, account security and platform functionality.

You may disable cookies through your browser settings, although some platform functionality may be affected.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

10. Membership Verification & Fraud Prevention

We may collect and monitor account activity to:

• verify active memberships 
• prevent code sharing 
• detect fraudulent use 
• enforce platform Terms & Conditions 
• protect partner offers 

This may include device, login and redemption activity monitoring.

11. Data Storage & Security

We take reasonable steps to protect personal information from:

• misuse 
• interference 
• unauthorised access 
• disclosure 
• alteration 
• loss 

However, no online platform or transmission method is completely secure and FIFO Collective cannot guarantee absolute security.

12. Data Retention

We retain information for as long as reasonably necessary to:

• provide services 
• comply with legal obligations 
• resolve disputes 
• enforce agreements 
• maintain business records 

We may retain limited information after account closure where legally or operationally required.

13. Access & Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate.

To make a request, contact us using the details below.

14. Third-Party Links & Services

FIFO Collective may contain links to third-party websites, booking systems or services.

We are not responsible for:

• third-party content 
• external websites 
• booking platforms 
• partner systems 
• third-party privacy practices 

15. Children

FIFO Collective is intended for users aged 18 years and over.We do not knowingly collect personal information from children.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on the FIFO Collective website and take effect once posted.

Continued use of the platform after updates are published constitutes acceptance of the updated Privacy Policy.

17. Contact Us

FIFO Collective
[email protected]
www.fifocollective.com